American Residential Services CEO Don Karnes said that the annual meeting is a chance to enjoy the camaraderie of the company’s management team and “most importantly to share best practices and new initiatives that fulfill our vision to maintain a best-in-class customer service experience,” he added.

This year’s top-performing service centers and employees include:

• General Manager of the Year was awarded to Lance Fernandez from Yes Las Vegas.
• Customer Service/Quality Branch of the Year for Plumbing was awarded to Rescue Rooter in Salt Lake City.
• Customer Service/Quality Branch of the Year for HVAC was awarded to Columbus Worthington Air in Columbus, Ohio.
• Home Depot Branch of the Year for Plumbing was awarded to Rescue Rooter in Riverside, California.
• Home Depot Branch of the Year for HVAC was awarded to American Residential Services in Miami.
• Corporate Support Award was awarded to Mario Rodriguez, who has been with American Residential Services for 20 years.
• Safety Branch of the Year in the West Division was presented to Yes Las Vegas.
• Safety Branch of the Year in the Southern California Division was awarded to RightTime Services in Orange County.
• Safety Branch of the Year in the Texas Division was awarded to American Residential Services of Dallas/Fort Worth.
• Safety Branch of the Year in the Southeast Division was presented to American Residential Services in Orlando, Florida.
• Safety Branch of the Year in the Central Division was awarded to Rescue Rooter of Columbus, Ohio.
• Overall Safety Branch of the Year was awarded to American Residential Services of Omaha, Nebraska.
• Most Improved Branch Profit Dollars was presented to Yes! Las Vegas, which increased profit by 38 percent.
• Largest Revenue Increase in Plumbing was presented to Rescue Rooter in Atlanta. The company saw its revenue increase by 59 percent or $1.4 million.
• Largest Revenue Increase in HVAC was awarded to Columbus Worthington Air in Columbus, Ohio. The company saw its revenue increase by 27 percent or $2.2 million.
• Turn-Around Branch of the Year was awarded to American Residential Services in Miami. Its year-to-date branch revenue is up 32 percent or $1.1 million.
• Highest Margin Branch in Plumbing was presented to Rescue Rooter in Atlanta. The branch has an overall profit margin of 27 percent.
• Highest Margin Branch in HVAC/Combo was awarded to Yes! Las Vegas. The branch has an overall profit margin of 26 percent.
• Most Profitable Branch in Dollars for Plumbing was awarded to Rescue Rooter of San Diego. Revenue has increased 9 percent to $9.2 million.
• Most Improved Combo Shop Gross Profit for Plumbing was awarded to American Residential Services of North Houston. The plumbing service line at the Houston branch has revenue of $9.9 million.
• Most Profitable Branch in Dollars for HVAC/Combo was presented to Yes! Las Vegas. The branch has revenue of $20.7 million.
• Most Improved Region was presented to Southern California, which saw revenue grow 8 percent to $36 million.
• Highest Profit Margin Division (EBITA) was awarded to the Central Division, which had an overall margin of 15 percent for 2016.
• PROS/NPS for the West Zone was awarded to Rescue Rooter in San Diego, which had a Net Promoter Score of 57.4 and a 9.2 average on a scale of one to 10.
• PROS/NPS for the East Zone was awarded to American Residential Services of Myrtle Beach, South Carolina, which had a Net Promoter Score of 67 and an 8.7 average (on a scale of one to 10).
• Division of the Year was presented to the Central Division, which has seen a revenue growth of 10 percent to $85 million.