The latest contractor service management software from Dexter & Chaney is designed to work in “the cloud,” eliminating the need for downloads.

“Contractors with a large service component to their business need information delivered fast to a mobile, dispersed and diverse work force,” said John Chaney, Dexter & Chaney president. “Spectrum’s new Service Management application fulfills this need because it has been designed as true cloud-based software. Managers, dispatchers and technicians can connect to the full set of service-management features wherever they are, using any device with a Web browser.”

It still allows the full software experience contractors are used to, added product manager Geoff Falk.

“All features of Spectrum Service Management work together,” Falk said. “Information that begins with a service request or planned maintenance call is carried through to the dispatching and work order management applications. Managers have immediate visibility into customer and service call history; dispatchers can create, prioritize and schedule service calls all from one screen, and technicians can process work orders directly from the field. Customers can even be invoiced automatically when work is complete.”