HARDI has debuted new online education and branch management certification programs.
HEATU is the acronym for the Heating, Air-Conditioning and
Refrigeration Distributors International’s Education
and Training University, a program with 4,000 wholesaler-focused online
"We heard from our board of directors during our strategic
planning session that HARDI members needed our expertise in creating position-specific
curricula taking the guesswork out of the equation and empowering our members
to develop their employees both strategically and efficiently,” said Emily
Saving, HARDI’s director of education and research.
program includes the new certification for branch managers, which HARDI said
offers clear ways to measure performance and return on investment.
“The program is unique because it allows each branch manager
to first undergo a series of assessments so the certification program is
customized to his or her specific learning needs,” Saving said. “In
addition, our program offers a major focus on the application of lessons learned
and on creating lasting behavior change, which requires more from branch managers
than simply committing training material to memory. It requires enacting
changed behavior on the job.”
HARDI Executive Vice President and COO Talbot Gee said
members should take advantage of the resource.
“I think our Professional Development Committee and Emily
have broken the mold in distributors’ professional development strategies and
resources,” Gee said. “They have developed a data-driven, results-oriented
professional development infrastructure for our members that will not only
develop their work force but also reap the benefits in terms of employee
satisfaction, increased tenure, heightened customer service, and ultimately