Editors Blog

Do You Test for Trustworthy Techs?

October 28, 2010
/ Print / Reprints /
/ Text Size+

While visiting a contractor in Pennsylvania last week, I was told that it is getting harder than ever to find good technicians. But this contractor wasn’t worried about a lack of skilled workers. Instead, his problem was finding somebody with a clean record who could be trusted to enter customers’ homes.

I talked to another contractor recently who’s based in Idaho, and he told me his plan is to do a better job of marketing his “trust” program to his customers. After all, customers have to invite a total stranger into their home when they need repairs or new equipment installed. So it makes sense to let potential customers know if you perform extensive background checks on your technicians.

But according to my buddy in Pennsylvania, it’s getting harder and harder to find technicians with the “perfect trifecta” - someone with a clean driving record who can pass a drug test and a criminal background check. He added this isn’t surprising, since research has shown that the construction industry, which HVAC is grouped under, has one of the highest rates of drug use.

What’s the most common problem you see when trying to hire a good new tech? Do you have an established method for testing and performing background checks on your new technicians? And are you worried about being able to find workers with good, clean records?
You must login or register in order to post a comment.



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

More Podcasts



NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con