Apps & Software

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Artificial intelligence, or AI, is now able to handle many of an HVAC contractor’s administrative tasks, and also help employees perform their own tasks better.

Contractors can get more productivity from staff by letting software take care of the small things.

The gold winner can service, certify, and ship a combustion analyzer the same day it’s received.

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

Having the right fleet management solution can increase employee accountability, efficiency, safety, and grow an HVAC company.

While new technology can certainly help streamline certain aspects of HVAC business operations, like accounting and inventory management, it still needs to be viewed as a tool to augment the capabilities of employees, not replace them entirely.

AI, especially its use in information gathering, needs to be harnessed by HVAC contractors if they want to be noticed when customers are searching for services online.

Josh Crouch and Tersh Blissett, who have HVAC backgrounds, say AI can be employed in an answering service or a chatbot, for outbound dialing, as a technician’s assistant, or to respond to customers’ online reviews.

AI can make work easier, more efficient for boots-on-the-ground HVAC professionals.

As AI continues to prove itself as more than just a fad, businesses should be harnessing its power to increase efficiencies and improve customer experiences.