Bob has gone on a service call where the customer is complaining that her house is not getting up to temperature. The house was heated with a heat pump with three stages of auxiliary strip heat. Bob removed the panel to the strip heat and found one of the units was not pulling current.
This troubleshooting situation is a look ahead to the upcoming cooling season. Our customer has called to say that their heat pump “isn’t cooling at all,” and while the outdoor temperature is only in the mid 80’s, it’s quite uncomfortable in the house. You find that the underlying reason is that the compressor and outdoor fan motor aren’t operating.
Troubleshooting and servicing refrigeration and air conditioning systems can be a challenging process for entry-level or experienced technicians. Regardless of your experience, it is essential that you have a solid understanding of the fundamentals. You also need to have the right tools.