Mistakes are powerful lesson builders. And nowhere is this more evident than in e-mail marketing. E-mail marketing inherently brings mistakes. That’s because it’s free and everyone who can push “send” can use it. Usually, the more difficult or expensive your marketing media is, the greater the research and testing you put behind it.
It’s another year and it will soon be time again for more of the
hustle and bustle of contractor shows. It’s time to shake hands, meet new
business prospects and - most importantly - sell, sell, sell. If you’re a contractor who plans on going to a local
or regional home and garden show in order to round up some new business, be
sure to take maximum advantage of your time at the show.
In the first column in this series, “Customers and True-Blue Customers” (Jan. 17), we identified that the most important number that matters is the number of repeat customers you’ve established. In this column, we’re going to take a lesson from elementary school and apply it to retaining customers.
The HVAC business is relatively simple. Your company’s objective is to find customers, solve their problems, and serve them in a capacity in which they will use you again in the future. Herein lies the question and the challenge: How well are you doing at retaining your customers?