Did you ever begin a handyman job and forget to bring the right tool? Now imagine a service technician at a customer's home, diagnosing the problem with the homeowner's HVAC equipment, and then not being able to make the repair because a tool or a necessary part is not on the truck. The result is usually an increase in non-billable hours.
We all know there are basic tools needed for any job, i.e., wrench sets, pliers, cordless drills, portable saws, socket sets, screwdrivers, tape measures, etc. But what about the less obvious ones? Do your service techs know which tools they need to keep in their trucks? Do you have a checklist for them, and do they periodically double-check it?