CINCINNATI - At the recent Excellence Alliance Inc. (EAI) meeting, three EAI member contractors hosted a roundtable discussion titled "Protecting Your Customer Base" - another way of saying that they are wary of manufacturers' warranty programs that give access to customer names and contact information. They also want to see maintenance agreements in each warranty.
Rick Busby of Busby's Inc. (Augusta, Ga.), David Jackson of Jackson & Sons (Dudley, N.C.), and Andy Rodenhiser of Rodenhiser Plumbing & Heating (Boston) chaired the discussion.