The results of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) E-Business Member Survey conducted in June of 2002 were presented to the attendees at the 34th HRAI Annual Meeting in Mont Tremblant, Quebec last month. Research consultant David Lang of Lang Research reviewed the highlights of the survey with over 140 member delegates at a special plenary session.
The survey was mailed out to approximately 750 manufacturers, wholesalers, and contractors who were current members of HRAI. In total, 211 responded to the survey or 28%, which is considered a very good response rate for a survey of this kind, according to Lang. The 211 responses included 159 contractors, 15 wholesalers, and 37 manufacturers. The geographic location and size of business of the respondents also showed a good cross section of members from all parts of the country and from all categories of business size.