It can be difficult, if not impossible, to predict when equipment that is properly installed and functioning perfectly might prove defective, so many contractors admit there isn’t much you can do to prevent callbacks due to equipment failure. Human error, however, is another matter. Technical training and customer relations skills are areas where HVACR contractors can help minimize the number of callbacks to maintain the expected level of profitability in the service and installation departments.
In an informal poll conducted on The News Web site, 47 percent of respondents cited some type of human error as a primary reason for callbacks. Survey participants pointed to a lack of training, the failure to follow established procedures, and simply being in too much of a hurry as common reasons for errors.