A prospective client contacts you for a quote. You show up to his or her house in a relatively clean truck, shake the individual’s hand, and discuss his or her needs before handing over a quote. Seems like you’ve done everything you can in this situation, right?
You might be surprised to learn that you’re leaving a lot of money on the table, and, if the prospective client is gathering quotes from several contractors, you might even risk losing the project to another contractor because you’re more forgettable than you realize.