If you want your employees to step up and deliver the best service to your customers, it’s time to make sure that you and your employees are on the same team — that everyone is aligned and “pulling in the same direction.”
Managing employees is tough. Sometimes it feels like it would be easier to herd feral cats, right? Sure, that’s not always the case, but there are probably days when it feels like your employees require way more work to manage than they actually produce.
Leading a team is like trying to harness together wild horses to pull a stagecoach. You have to be a very powerful leader because the horses all want to go their separate ways. If you don’t lead them effectively, they’ll wildly pull your business off track.
Making decisions as a business owner is one of the most important things you’ll do, so it’s imperative that you step up and learn to make better decisions faster and have the confidence that those decisions will serve your company.
There are four stages of customer service. Each stage corresponds to a level of service you provide your customers. Interesting to note is that each stage also corresponds to a different level of profitability generated by your business.
If you want your employees to step up and deliver the best service to customers, it’s time to make sure you and your employees are on the same team — that everyone is aligned and pulling in the same direction.
If one is stuck wondering how to get more out of employees and seeking ways to motivate them to step up and work hard while they’re at work, start by getting to know them better and learning what their real Why is.
When you visit clients, it can be tempting to strive for good service. But when you shock your clients with your higher-level Framework for Service, you’ll get more clients calling you, and you can charge more for your service.