Have you ever met someone who’s highly motivated, full of energy, and ready to take on the world, yet they never seem to get anything done? They’re passionate and have the greatest intentions, but for some reason they just can’t accomplish their goals. In the fighter pilot world, they are what we call “all thrust and no vector.”

Not knowing what to expect, I stood at attention, braced myself, and saluted smartly. He quickly saluted back, looked me in the eyes, and reached over to shake my hand. “OK, Waldo, it’s a new day, new jet! Are you ready to pass this flight?"

I used to think that attitude had a lot to do with how one responds to the missiles of business and life. But the more time I spend in business, the more I’m convinced that the success or failure of a mission is determined by how we prepare for adversity.

When you know the job details and understand the challenges your wingmen face, you’ll be far better prepared to deal with human resource issues such as hiring, firing, and job moves. What results is a more trusting work environment.