Articles by Steve Howard

Sales Call: Attaining from Boomers an Agreement to Buy

Objections aren’t brought up by Boomers because we don’t want to buy. However, we know the more time and energy a sales consultant has invested, the more they don’t want to lose the sale. But we’re predictable - we’re so predictable that over 90 percent of Boomer objections can be neatly placed into four categories.
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Sales Call: If Risk Is too High, Boomers Won't Buy

This is the fifth article in an eight-part series on selling to Baby Boomers. Boomers grew up in an era of risk-taking. Being drafted for an unpopular war, civil rights protests, drug experimentation, free love, and the Nixon administration all carried unique risks. As Boomers grew older, risk reduction became an important part of everyday life.
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Create Baby Boomers' Confidence

Years of positive experiences and expensive lessons affect everything Boomers buy, especially when it is something unfamiliar or complex like a replacement comfort system. Too many sincere salespeople lose sales because they don’t understand how the Boomer “rip-off prevention system” works.
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Selling to the Baby Boomer Generation

The changing needs of the Baby Boomer generation offers our industry an opportunity to break the feast and famine cycles of weather-driven sales. When properly approached, a large percentage of Boomers will gladly replace their working HVAC systems in order to improve their homes and enhance their lives.
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Value Chain Catapults Sales and Profits

Imagine value as links on a chain connecting a railroad car full of gold bars (profits) to a powerful locomotive (sales). If any link in the chain is missing, your gold won’t move. If a link breaks during the journey, your gold is left behind. When selling comfort, success is determined by the strength you forge into every link of your “value chain.”
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Howard Weiss, executive vice president, HVAC Excellence stopped by The NEWS’ booth at the AHR Expo to discuss HVAC Excellence’s upcoming conference, networking opportunities at large expo’s, and much more. Posted on Feb. 27.
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