Determining what constitutes perfect service can vary with the subjective expectations of customers who often state “I know it when I see it.” To get going in a practical, productive way, this article provides some steps that any business can take.
With a bulleted job description, employees can feel imposed upon whenever you add something new. Consultant Al Levi recommends the use of job manuals to provide greater flexibility.
In making a case for a wireless mobile solution in field service, this article discusses the business areas positively influenced by wireless job dispatch applications and the return on investment (ROI) achievable.
An HVAC contractor is tempted to expand beyond the heating and cooling business into the plumbing and electrical businesses. Here consultant Al Levi discusses the pros and cons of making this move.
When a Website becomes an important business tool, companies must tackle the issues of uptime and performance. This article explains the various high-availability hosting solutions and what might be best for your company.
After switching to flat-rate selling, a contractor finds that his techs are struggling with having to present a price before they start the work. Consultant Al Levi discusses the steps to flat-rate success.
An often-asked question regarding professional recruiting tactics is, "Are you stealing employees?" The answer is absolutely not. If someone is happy with their employer, they won't budge.
All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.
All business advice doesn't work together. In fact, much of the advice collected from many different sources may actually be in conflict with one another. Here consultant Al Levi provides his recommendations.