If you’re a technician working in the Northwestern U.S., you’ve likely heard of David Norman. Chances are you may even have his phone number. The 58-year-old instructor has built quite a reputation as the go-to guy for HVACR technical problems in the region.
I was born in Manhattan. When I was young and starting out in this business, I typed a quote from Carnegie on good paper and put it in a frame. I hung it on the wall just above my typewriter and read it again and again.
Whatever their reasons may be for seeking out certification, NATE offers a bevy of programs and aims to help technicians across the country constantly improve themselves while also providing value to other segments of the industry.
One source indicates that up to 40 percent of our daily activities are executed on autopilot without giving much thought to what we’re doing. So when someone mentions the word change, we often want to put on the brakes and tell them they can keep their change.
Fail to prepare and you’re preparing to fail. It’s a common phrase we’ve all heard and frequently comes to mind when I think of hiring a new employee. All too often in our industry we give new technicians what amounts to a crash course in training before sending them on their way and expecting them to learn the rest on their own.
Facility will initially accommodate approximately 30 participants
May 4, 2016
Encompass Supply Chain Solutions Inc. announced it has begun renovations to its 150,000-square-foot headquarters in Georgia to build a state-of-the-art training facility to assist major HVAC and appliance manufacturers in providing comprehensive training to field service technicians.
A common complaint throughout the HVACR industry is that when new technicians enter the industry, they don’t have the skills and knowledge that employers expect. One area where this is evident is in the field of compressor service.
One of the things I often hear from managers as they grow their departments is that they don’t have time to do ride-alongs as frequently as needed. An excellent solution exists: Hire a dedicated person to perform ride-alongs and training for your technicians.
A business coach once told me to “always make the system the heavy” when coaching my technicians. What she meant by that was focusing on evaluating how well the tech was adhering to a sales system or process. In doing so, the discussion would remain based on facts and not my subjective opinions.
Although it’s commonly acknowledged that there is no one-size-fits-all answer, natural refrigerants, such as carbon dioxide (R-744), ammonia (R-717), and the hydrocarbon (HC) refrigerants propane (R-290) and isobutane (R-600), have been garnering attention.