FALLS CHURCH, Va. - To get bottom-line results from your employees, it is best to follow this formula: inspire them to perform, and then get out of the way.
That's what speaker George Hedley emphasized in his "Profit-Driven Leadership" seminar during the Construction Contractors' Alliance (CCA) meeting in Cabo San Lucas, Mexico. The CCA is an enhanced service group of the Plumbing-Heating-Cooling Contractors - National Association. Hedley also advised CCA members to take these steps with employees: set clear expectations; provide recognition and praise; get employees to understand the big picture; and show them you care about them.