The welcome address included comments from Bob McDonough, president, Lennox International Worldwide Heating & Cooling; Mike Schwartz, president, Lennox International Worldwide Refrigeration; Wendy Howells, general manager, Armstrong Air Conditioning; and Karen Bunting, manager of dealer-distributor development, Armstrong Air Conditioning.
"This business is clearly built on relationships," said Bunting. "‘Lock it up' refers to locking up relationships between distributors and dealers."