UPLAND, CA — Even though it is a typical small hvac service company with 15 technicians, Pacific Mechanical Service handles some of the largest companies in Southern California. With customers like Sears and Sprint, fast response time, reliability, and access to accurate information are critical to Pacific Mechanical’s success.
However, manual processes and paper-based systems were hindering customer service by making it difficult for the company to schedule and service its maintenance contracts in a timely and efficient manner.