As you prepare for a busy winter season, you’ll start having meetings and scheduling training sessions. You may even announce a new contest to motivate your technicians to sell the latest and greatest products you offer. You do all this so you can increase your sales, earn a decent profit, and build a bright future for your company. Unfortunately, if you are like many companies, this season will be like all the others.
The meetings become gripe sessions with complaints that the “good” calls are not handed out fairly. Training sessions become dull, and you begin catching technicians completing paperwork instead of paying attention. You notice that the same technician wins the contest over and over but sales never seem to go up.