Homeowners benefit from a basic understanding of ductwork design. When you discuss the details of their HVAC system — answering questions and addressing concerns — it reflects your credibility and professionalism. You position yourself as a responsible contractor who cares about the comfort of those you serve.
Of course, ductwork design isn't as simple as some might think. Even so, you have to explain it in a straightforward way to homeowners who are unfamiliar with your line of work. They don't know what load calculation or flex systems are, and it's your job to explain this functionality in clear, concise language.