QSC Makes The Most Of Online Opportunities

November 23, 2004
/ Print / Reprints /
ShareMore
/ Text Size+
Quality Service Contractors, an enhanced service group of the Plumbing-Heating-Cooling Contractors - National Association (PHCC), is moving more and more into electronic education and communications.

Not only has this proved to be an efficient means for members to learn and communicate, it has also allowed QSC to provide more benefits to the members at less cost to them, thus stretching their membership investment.

"Everyone is so busy these days that they want to minimize their time away from the office and their families," said QSC Chair Tom Maniuszko.

"Providing QSC benefits electronically helps our members continue to get a full value of membership, but in a time-efficient and cost-effective manner. The idea that they don't even have to leave their office for some of our educational programs is very appealing to them."

Here are some samples of programs QSC has implemented:

  • Web-based training: On a monthly basis, QSC offers monthly Web-based seminars, or "Webinars." These are led by a facilitator who talks about a specific topic, such as customer service, marketing, and sales.

    To participate, QSC members register for the event, and then connect to the Internet and a conference call when the seminar begins. The Webinars typically last one hour. QSC records the sessions and sells them to members who cannot participate, or who want to show the Webinar to employees.

    Through a partnership with EPL for Residential (Electronic Performance Learning for Residential), QSC now offers other Web-based training options, such as business, marketing, and operational training.

    An "Ask the Expert" consulting system is also available. EPL for Residential is a 24/7/365 resource library designed to help contractors improve their profits.

  • Q-List: The Q-List, an e-mail group discussion list for QSC members, has become a very effective and easy way for QSC members to communicate between the two QSC Power Meetings per year. Topics have included employee issues, insurance, vehicles, and questions about finding a particular plumbing or HVACR item or part.

  • Electronic publications: QSC also is converting to publishing its manuals, etc., in electronic format. For instance, "QSC Fantastic Forms," which formerly was included in three three-inch binders, is now available on CD.

    QSC's two newest manuals also are available on CD - The "Marketing For Quality Service Contractors," which offers guidelines on how to set up a complete marketing plan and a marketing budget and track the results; and a new "Maintenance Agreement" program that defines the development, design, pricing, and sales process for technicians.

  • QSC Web site: The QSC Web site www.qsc-phcc.org has become a comprehensive source of QSC information that is available all the time.

    It includes a "Tip of the Day," Power Meeting information, and a "Members Only" section. Also, a "Member Profile" section has been added that allows members to search for members with similar company profiles, etc., for networking purposes.

    For more information on QSC's training programs and services, call 800-533-7694 or visit www.qsc-phcc.org.

    Publication date: 11/29/2004

  • Did you enjoy this article? Click here to subscribe to The NEWS Magazine

    You must login or register in order to post a comment.

    Multimedia

    Videos

    Image Galleries

    2014 MCAA Annual Convention

    Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

    Podcasts

    NEWSmakers: Julian Scadden

    Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

    More Podcasts

    ACHRNEWS

    NEWS 04-21-14 cover

    2014 April 21

    Check out the weekly edition of The NEWS today!

    Table Of Contents Subscribe

    SERVICE CALLS POLL

    Which statement on service calls best applies to your business?
    View Results Poll Archive

    HVACR INDUSTRY STORE

    plumbing-hvac.gif
    2014 National Plumbing & HVAC Estimator

    Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

    More Products

    Clear Seas Research

     

    Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

    DON'T MISS A THING

    Magazine image
     
    Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

    STAY CONNECTED

    facebook icontwitter iconyoutube iconLinkedIn i con