To preserve the time and hard work spent on developing a company culture, really take the time to ensure whoever the business is sold to is committed to preserving it.
A.O. Smith was among more than 135 other companies in 19 countries and 46 industries that were named to Ethisphere's 2024 World's Most Ethical Companies list.
The 2024 Service Operations Forum drew 68 industry professionals who met in a collaborative environment in which they shared strategies, insights, and experiences.
Some in the HVAC industry have struggled with employee retention, but implementing the "Right People, Right Seats" concept may help get employees to excel in their respective roles and reduce turnover.
The Fieldpiece leadership team had used Kepner-Tregoe methodology to develop a solid plan for encouraging process excellence in all areas related to operational performance and client satisfaction.
If you invest in high-quality equipment, technology, and employees and foster a positive company culture, you will be able to focus on customer experience.