And, in this case, Vince DiFilippo was not ashamed to tell how his company is capable of doing all of the above - and more. In his seminar, titled "Inventory and Productivity ... Controlling the Beasts!", presented at the 2006 Air Conditioning Contractors of America (ACCA) Convention, the owner of DiFilippo's Service Co. (Paoli, Pa.) provided some valuable tips on managing, as he termed them, "the big two."
"I'm very proud of that," said DiFilippo, referring to his 98 percent first-call success rate. "It took us many years to get to that point. That's very important, because if I can get that call done, that service tech is now available to do more calls.