In making a case for a wireless mobile solution in field service, this article discusses the business areas positively influenced by wireless job dispatch applications and the ROI achievable. It identifies areas where changes may be required within a company implementing wireless applications to ensure a positive outcome.
In the past, mobile business solutions have been the domain of large corporations and have simply been too expensive for small to medium sized businesses. Not any longer. Access Markets International (AMI) Partners Inc. reports that small to medium sized businesses are expected to lead the market in the near term rising to nearly 16.3 million users in 2006, amounting to a compound annual growth rate of 44 percent. Robust adoption is projected among small to medium sized businesses due to the lack of internal bureaucracy, the availability of more turnkey solutions, and increasing recognition of high return on investment, efficiencies, and competitive advantage from the deployment of mobile business solutions.