Low ice production: What to do if your unit just won't keep up
For some reason, many ice machine owners just don’t understand that ice usage is directly proportional to the temperature outside. As the temperature increases, so will ice consumption.
If the ice machine is undersized or needs a good cleaning, the customer will likely run out of ice when it’s hot. Of course, the customer says something is wrong with the machine or that it never runs out of ice and therefore must be broken.