Management and interpersonal skills were the focus of the Mechanical Contractors Association of America’s (MCAA’s) seventh mid-year education conference. According to MCAA, the mid-year conference garnered the second largest attendance ever for the organization.
Highlights from the conference included a presentation on business ethics by Frank Bucaro, a seminar on gaining customer loyalty presented by Dennis Soward, a session on dealing with difficult people presented by Kevin Dougherty, and a session on identifying, allocating, and recovering overhead presented by Chuck Vander Kooi.