RICHMOND, VA — In the eyes of Hugh A. Joyce Jr., you have to begin with the basics: excellent pay and benefits. And this translates into guaranteeing 2,000 hours of pay to all technicians and installers in any given year. Provide ample and appropriate training, too.
However, the president of James River Heating and Air Conditioning firmly believes if a contractor wants to keep service technicians and employees over the long haul, s/he must have a great internal working environment — or “culture”, as he put it.