Family Vacation

October 9, 2006
/ Print / Reprints /
/ Text Size+

CANCUN, Mexico - Establishing and maintaining a customer base can prove to be a challenge for many distributors. Breathing new life into an old trend, Modern Supply Co. has risen to that challenge.

The family that plays together stays together. That's the philosophy of Modern Supply Co.'s CEO Pace Robinson. Robinson, whose father founded the Knoxville, Tennessee

based wholesale distributor over half a century ago, said that family traditions are just a way of life for this company.

"We have been hosting the Modern Family on incentive trips for 30 years,"he noted.

Pace Robinson and others went to the Moon Palace (shown in these pictures) Cancun, Mexico.

"It's great to get away from the office, get to know your customers' families, and build solid personal relationships that actually enhance our business relationships all year long."

Moon Palace on the Mayan Riviera was the destination for 142 Modern Supply customers, vendors, friends, and family who flew together on a charter flight. It is one of Cancun's exclusive, all inclusive resorts.

"In our market, no one offers a trip on this scope," Dottie Ramsey, Modern Supply COO explained. "And our customers let us know how much they appreciate it, not only for the fun they have but also because it enhances networking for their businesses. HVAC people hook up with contractors, builders meet plumbers - the environment we can offer with this trip builds everybody's business."

Part of the "Modern Family" spends time enjoying the dolphins in Cancun.

Letters and e-mails pour in - even a custom-made scrapbook documenting the trip- from customers who express their appreciation for the experience.

"You have done it again, everything is so well planned," said one participant.

"It was great seeing many of our old friends and making some new ones," said another. "It's a privilege to be part of the Modern Family."

Publication date: 10/09/2006

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 World Energy Engineering Congress

Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.


NEWSMakers: Kari Arfstrom

Kari Arfstrom, executive director of the HVACR Workforce Development Foundation, talks about the upcoming HVACR & Mechanical Conference. Posted on Jan. 23.

More Podcasts


NEWS 01-26-15 cover

2015 January 26

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Regional Standards

With regional standards for a/c equipment going into effect in 2015, how do you think it will impact the industry?
View Results Poll Archive


2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con