One of the things I live for when training is to see that moment in time when a student in the class just gets it. That moment in time when something I say, or that they read, clicks and the floodgates open. This occurred very loudly during a private training session for an HVAC company I recently conducted.
After one of the salesmen in the training event was introduced to the concept of measuring HVAC system performance and delivered Btu, he had a life-changing realization. At that time he exclaimed, “So that’s why those oversized HVAC systems work great in the homeowner’s eyes.” In this article I’m going to look at what brought him to that realization. Hopefully it excites you too.