Oct. 11, 2013: Carrier Opens New Service Center of Excellence
Center Will Support Commercial Customers Throughout North America
CHARLOTTE, N.C. — Carrier has announced the grand opening of its Service Center of Excellence in Charlotte, N.C. The center houses a variety of services for commercial customers of its North American field service offices.
“Customer service is central to what we do each and every day and we believe our new Service Center of Excellence will further enhance our ability to offer world-class customer service,” said Bruce Burdon, vice president and general manager, North American field operations, Carrier. “This new facility brings all of the critical customer service components — customer care, parts procurement, employee training, and more — under one roof for a straightforward approach that keeps the customer top of mind.”