It’s hot and getting hotter. Customers without air conditioning are impatient and making more demands. They want relief now, not next week. HVAC contractors have been hearing this all summer. It’s nothing new. The challenge is to keep everyone happy without burning out the staff and losing customers to the competition, often comprised of lowball garage mechanics or rip-off, fly-by-the-seat-of-their-pants mechanics. It can be a tough balancing act.
The last thing contractors need during heated times is lack of communication with their suppliers, or even worse, a lack of repair or replacement parts. That’s why it is vital for contractors and suppliers to remain in touch, even if it means a 24/7 relationship. Information via communication is the real key to success or failure, and some HVAC contractors are finding that knowing the availability of parts and equipment, even if availability is limited, is better than not knowing at all.