HVAC Value Pack Bundle (2 Books, 1 Audio CD + Consulting)
This HVAC Value Pack Bundle contains a handy reference book written for HVAC professionals and a fantastic customer service book. Also, included is a World Class Service Audio Program, which includes 30 minutes of telephone consulting with Steve Coscia
“Steve’s 30-minute telephone consultation was so good we scheduled another one the next month. After our initial consultation, we noticed an immediate increase in positive comments about us from both customers and vendors. I am glad we found the time to take the tele-training. Steve’s training continues to help us in our efforts to deliver top notch customer service” Scott Robinson, President, Apple Heating and Cooling
- HVAC Book - This book gives HVAC Service Professionals the strategies and techniques required to deliver world-class customer service. When the thermostat goes to either extreme, the phones will start to ring. While HVAC technicians can not control the weather, there are numerous behavioral aspects that are controllable. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This book is easy to read, well-illustrated and written by an author with twenty years of customer service management experience.
- Sales, Service, Stress Audio CD - A two-disc set with A proven, three-step problem solving system guaranteed to work with ideas to boost up-selling for additional revenue and profit. Plus easy-to-follow methods to improve your grace, diligence and professionalism.
- Fantastic Customer Service Book - More than 200 pages of insightful customer service strategies
- 30 Minutes of Consulting (over the phone)