Business Services

Five Tips For HVAC Contractors Thinking about Adding Chatbots

Wed, 15 Apr 2026 07:00:00 -0400

One of AI's biggest benefits? Answering the simple questions from customers. But there are a few caveats contractors should consider before launching something like this.

The NEWSMakers Podcast: HVAC Software’s Next Phase - Fewer Apps, Tighter Workflows

Fri, 13 Feb 2026 13:00:00 -0500

On this episode of the NEWSMakers Podcast, Bluon CEO Peter Capuciati breaks down why embedding functionality directly into platforms like ServiceTitan may be the key to real technician buy-in.

Using AI to Win the Digital Marketing Race

bellolih@bnpmedia.com (Hannah Belloli-Oster) — Thu, 22 Jan 2026 07:00:00 -0500

Not sure where to start with AI? During a learning lab on the PHCC trade show floor, Andrew Adams, director of partnership marketing at Scorpion, outlined some AI must-dos to win the digital marketing race.

AI for HVAC Contractors: Where to Start, What to Avoid, and What Works

Wed, 07 Jan 2026 07:00:00 -0500

AI is already influencing HVAC pricing, coaching, and operations. Jackie Sponsler explains how contractors can use it without triggering fear or confusion.

ChatGPT Is Forcing HVAC Contractors to Post Prices Online

Mon, 08 Dec 2025 13:00:00 -0500

It is important for HVAC contractors to post prices on their website so homeowners can find them when doing an AI search.

Stop the Revenue Yo-Yo

mailto:chris@reputationigniter.com (Chris Lollini) — Fri, 31 Oct 2025 11:00:00 -0400

The contractors who win in the long term don’t play defense in the shoulder season. They play offense. They keep cashflow moving, protect their marketing budget, and use this slower stretch to strengthen their sales teams and sharpen their systems. That’s how they pull further ahead while everyone else hits the brakes.

HVAC Operations Playbook: From Software Sprawl to Measurable ROI

Fri, 24 Oct 2025 07:00:00 -0400

Prices are up and tech is evolving fast. Powerhouse Consulting’s Jenny Benbrook outlines where ROI is left on the table, how to phase improvements, and why “the way it’s always been done” is dragging margins.

The NEWSMakers Podcast: Data Driven HVAC Decisions

Sat, 26 Oct 2024 07:00:00 -0400

Frank Bacchetta of Total Comfort Group talks about how his company uses data to improve the customer experience.

Software Saves Times, Improves Efficiency for HVAC Contractors

Mon, 12 Aug 2024 14:00:00 -0400

Contractors can get more productivity from staff by letting software take care of the small things.

2024 Dealer Design Awards: Contractor Services & Software

mattjachman@achrnews.com (Matt Jachman) — Thu, 01 Aug 2024 07:00:29 -0400

The gold winner can service, certify, and ship a combustion analyzer the same day it’s received.

Advancements in AI a Boon to HVAC Customer Service

Thu, 27 Jun 2024 07:00:00 -0400

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

2023 Dealer Design Awards: Contractor Services & Software

mattjachman@achrnews.com (Matt Jachman) — Mon, 31 Jul 2023 11:00:29 -0400

The Gold award goes to a new computer application designed to help technicians save time and money and provide efficient HVAC equipment installation and diagnostics.

Dave Sherry is new ServiceTitan CFO

Thu, 01 Jun 2023 12:23:03 -0400

Sherry has held CFO positions for the past ten years. “His passion and expertise will be critical as we continue to expand our capabilities to solve the biggest pain points for contractors all across the country," said Ara Mahdessian, ServiceTitan co-founder and CEO.

Artificial Intelligence Smooths Exchanges Between HVAC Contractors and Customers

mattjachman@achrnews.com (Matt Jachman) — Fri, 07 Apr 2023 07:00:00 -0400

The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.

Four Ways Software Can Help With the Labor Shortage & How to Maximize It

bellolih@bnpmedia.com (Hannah Belloli-Oster) — Mon, 20 Mar 2023 11:00:00 -0400

Software can increase productivity, better manage labor, encourage retention, and keep things consistent and organized. But it’s up to HVACR contractors to choose the right software and take the proper stops to implement it.

Software: Digitize, Digitize, Digitize

bellolih@bnpmedia.com (Hannah Belloli-Oster) — Fri, 17 Mar 2023 07:00:00 -0400

Since software can already do so much, manufacturers at this year’s AHR Expo focused on how to expand what can be digitized and how AI can be utilized in order to save contractor’s time and simplify the process.

2022 Dealer Design Awards: Contractor Services & Software

mattjachman@achrnews.com (Matt Jachman) — Wed, 20 Jul 2022 07:10:29 -0400

The Contractor Services & Software category winners include an app that provides access to online product information, an app that helps contractors install and diagnose geothermal equipment, and a computer-based platform for home service businesses.

ServiceTitan Pantheon Event

Fri, 20 May 2022 07:00:00 -0400

In the latest episode of The NEWSMakers podcast, Kyle Gargaro, editorial director for The ACHR NEWS, talks to Vahe Kuzoyan, ServiceTitan president.

Sales Software Can Help HVAC Businesses During Busy Seasons

Fri, 11 Mar 2022 14:00:00 -0500

The last couple busy seasons, HVAC contractors have seen a high influx of calls due to remote work. There are steps HVAC companies can take to meet demand while also alleviating the stress of the season.

2021 Dealer Design Awards: Contractor Services & Software

Mon, 26 Jul 2021 01:12:00 -0400

The Gold award for the Contractor Service and Software category went to SmartDiagnostics with SmartTutor™ (SDST) from Smartech Alliance, a division of SmartHVAC LLC.

2020 Dealer Design Awards: Contractor Services & Software

GordonWhite@achrnews.com (Gordon White) — Mon, 27 Jul 2020 04:12:00 -0400

Manifold Cloud Services Ltd. received the 2020 Gold award in the Contractor Services and Software category for its measureQuick app. The product is a universal Bluetooth application that allow tools from multiple manufacturers to be used on a single platform.

Success Group International Celebrates 20 Years Of Helping Contractors at Its Dallas Expo

Mon, 21 Oct 2019 08:00:00 -0400

Success Group International recently hosted its fall 2019 Expo at the Gaylord Texan Resort & Convention Center in Dallas.

ServiceTitan Named to Inc. 500 for Third Year in a Row

Wed, 21 Aug 2019 10:00:00 -0400

ServiceTitan was named to the 2019 Inc. 500 list of fastest-growing private companies in America.

iMarket Solutions Appears on the Inc. 5000

Mon, 19 Aug 2019 10:30:00 -0400

Inc. magazine revealed that iMarket Solutions is No. 4987 on its annual Inc. 5000 list.

2019 Dealer Design Awards: Contractor Services & Software

Mon, 29 Jul 2019 10:22:00 -0400

Managing equipment is increasingly important to the HVAC industry. Parasense Refrigerant Management Software, gold winner, helps with this.

2019 International Roundtable Annual Meeting Recap

Mon, 08 Jul 2019 07:50:00 -0400

The 2019 International Roundtable met at the Renaissance Orlando at Sea World on April 16-18 for its Annual Meeting.

ServiceTitan Named One of Inc. Magazine’s Best Workplaces for 2019

Tue, 28 May 2019 12:00:00 -0400

“Our goal is to make every Titan better, smarter, and faster in all the areas they are passionate about”

Phyxter: Parts App

Mon, 29 Apr 2019 07:30:00 -0400

This instant messaging system acts as a virtual business partner by curating a contact list of nearby wholesalers and sending a quote request to multiple suppliers at once.

An HVACR Distributor's Guide to ERPs: When, Why, and How

woerpelh@bnpmedia.com (Herb Woerpel) — Mon, 18 Feb 2019 09:01:00 -0500

Today, HVACR distributors rely on enterprise resource planning (ERP) software to handle nearly every level of their operations. Vendor data, turns, dead stock, cycle counts, sales margins, and much more can be accessed directly from a computer or, in some cases, a mobile device.

NetSuite's ERP is Situated in the Cloud

Mon, 18 Feb 2019 09:00:00 -0500

NetSuite’s Oracle enterprise resource planning (ERP) software is engineered to scale with business-es as they grow and designed to streamline mission-critical processes.