I believe that, for the most part, people in our industry do an excellent job initially earning the opportunity to help our clients. We even go as far as convincing them to enter a committed relationship with us. We make promises much like that of marriage vows. However, like many frayed marriages, I often notice that the customer holds up their end of the deal, and yet we as contractors fall short.
A consistent message across all industries is that each month should be closed out by the 10th of the following. It allows for a company to review the prior month’s performance and make any necessary changes in the current period.
What leadership example do you set when working with your top performers?
You know what I mean. Do you have a different level of tolerance for certain employees, just because they produce enormous amounts of revenue?
Have you considered joining the creative side of the YouTube equation rather than just being a passive visitor? How-to videos are among the most popular offerings you will find on YouTube as people constantly look to solve their problems by seeing if someone else has already shared their experiences with a YouTube video.
Customers are yet another source where smart ideas can originate. That is exactly what happened with Heating, Air-conditioning, and Refrigeration Distributors International (HARDI). The distributor organization listened to its members who recommended the group expand into the Mexican market. So, they complied.
I often ask business owners and managers if they are happy with their current team. The most popular answer is, “Sure…” That word is said without confidence or conviction, which indicates that I need to dig a little deeper. So, I use my standard follow-up: “Rank your team from best to worst — don’t overthink, just off the top of your head.”
Will help increase awareness of the coil coating process and benefits
August 22, 2016
The National Coil Coating Association (NCCA) has launched its official blog, called Coat Notes. The blog features easy-to-follow content on all facets of the industry, including tips, trends, and other resources.
Over time you have done a great job of keeping up with an ever-changing industry. How often have you considered advancing your business? Fortunately, there are some steps you can take today to take your HVAC business to the next level and increase your market share.