Effective Dispatch Management training will provide attendees with the background knowledge necessary in order to carry out their job at the highest professional level. Participation in this class will reinforce the necessity of an attitude conducive to the promotion of good customer and company relations. It will reinforce the necessity for consistent work habits and ethics.
Topics Covered:
- Skills and tools for great customer relations
- Front-line tactics for excellent communication
- Questioning & listening for results (Role Play)
- Follow-up and follow through strategies
- Problem solving and conflict resolution (Role Play)
- Dealing with difficult people and situations (Role Play)
- Reducing stress to empower service providers
Recommended audience: dispatchers, service clerks, general managers, service managers, operations managers, field service spervisors