While most companies are doing the best they can when it comes to matching, every owner or business leader should make a concerted effort to educate themselves on the topic and begin to implement this best practice at their business.
Many consumers find the time to inquire about non-emergency services on the weekends or at the end of a long workday. This is a great reason to have web-based lead generation. Your business will be able to capture these inquiries, when a standard phone call may not be the best solution for busy consumers.
Similarly, we’ve heard from all corners of the industry that we have a “workforce crisis” upon us as the aging baby boomers who staff this industry retire and no one is left to fill the jobs they leave. We are apparently helpless in the face of this looming crisis. What is a good business operator to do?
Throughout the course of a typical work day, the words accountability and responsibility are used a lot, especially if the results don’t measure up to expectations. So, what do these two words mean? Are they interchangeable? And how can we change our misconceptions to start creating a new level of ownership within your organization and amongst your employees?
As a contractor, you spend a lot of money to bring new customers to your businesses. You have to worry about the intricacies of marketing and advertising, and you try your best to treat every customer like gold…until you don’t.
I believe that, for the most part, people in our industry do an excellent job initially earning the opportunity to help our clients. We even go as far as convincing them to enter a committed relationship with us. We make promises much like that of marriage vows. However, like many frayed marriages, I often notice that the customer holds up their end of the deal, and yet we as contractors fall short.
A consistent message across all industries is that each month should be closed out by the 10th of the following. It allows for a company to review the prior month’s performance and make any necessary changes in the current period.
If you are in the HVAC world, peak season is either here or rapidly approaching. This is the time of year when you and your team have the opportunity to put some money in the bank, while at the same time truly helping customers in need.