End users, focused on cost cutting, often look to their HVACR contractors for used refrigeration equipment. While the up-front costs are certainly lower, there is a chance of failure due to component wear. And there are times that the amount saved through the purchase of a used unit is surpassed by maintenance and repair costs.
Contractors who appear too pushy when trying to discuss all-new equipment could turn off customers whose top priority is finding a low-cost product. At the same time, equipment failure of used equipment can lead to a damaged reputation for the contractor.