AKRON, Ohio - The Air Conditioning Contractors of Northeast Ohio in Akron and the Cleveland chapter of the Air Conditioning Contractors of America (ACCA) are hosting HVAC Customer Service Educational Events presented by Steve Coscia, author of the HVAC Customer Service Handbook.
"The Courageous Customer Service: World Class Service Excellence is not for Cowards" is a one-hour session that outlines the potential business growth for HVAC contractors when proactive customer service and sales practices are deployed at all levels of an organization.