Bandy, from Trainsitions Consulting Group LLC, Mission Viejo, Calif. (www.trainsitions.com), said that paying attention to what dispatchers do on a daily basis will give contractors "a greater appreciation for the dispatcher's role and how that role can be better supported by management." Her seminar, "Get Inside Your Dispatcher's Head," was presented at the Mechanical Service Contractors Association (MSCA) annual meeting.
She described six wellness strategies that can help improve the effectiveness of a service contracting operation by improving the health of the dispatcher's role.