In the spring of 2003, Encon Inc., of Stratford, Conn., realized that in order to continue providing superior service for its commercial and residential HVAC customers, it would have to replace its separate service and job cost software systems. During the process of evaluating software solutions, the importance of having a single, integrated service management solution became exceedingly clear.
Bill Valus, Encon's general manager, led the team to find a better way to serve customers and improve Encon's business efficiencies through an integrated software solution.