NASHVILLE, Tenn. - Contractors from all over the United States and Ontario, Canada, attended the International Service Leadership (ISL) conference held Jan. 12-14.
The "Lights, Camera, Service," meeting was designed to help members tackle tricky human resource issues and give them a start-to-finish customer service process. ISL started the meeting with its HVAC Business Management 1 course offering, taught by Nita Brooks, ISL business development manager. The learning continued during a later session, the Idea Meeting. Members had the opportunity to present and hear best business practices and marketing ideas, which ranged from tracking technician sales to handing out roses to customers. During the meeting's opening session, Milton Baum, ISL president, welcomed new members and focused on the association's new developments, including member recruitment programs, educational workshops, preferred vendor partnerships, and enhanced member services.