Richard Brown, vice president, Lyons Service, described dealing with employees as personalized. According to Brown, it's a process of emphasizing strengths and accomplishments, even when pointing out areas where improvements are needed.
"An annual review is more than just an employee review; it is also an employer review. The time is scheduled with the employee well in advance and the review is not rushed," said Brown. "We will take as much time as needed. At this review we talk about everything from an employee's newborn baby to the chiller teardown the tech may have performed earlier that year.