The title of Scott's talk - "How to Create a Work Environment That is 100% Accountable, 100% of the Time" - definitely piqued attendees' interest. Even though the weather outside was warm and the environment around the stunning Grand Wailea Resort was inviting, members packed the Puakenikeni room to listen and learn.
And, the invited consultant did not mince words, either. "Accountability is doing what you said you would do, as you said you would do it, when you said you would do it - period!" stressed Scott. "Therefore, as a company, we do what we said we would do, as we said we would do it, when we said we would do it - period! There are no excuses."