I don't see it often, but I saw it the other day: a real sales professional. In this case, it was a young fellow named Ron, between 18 and 20 years old, working in a grocery store. As I stood at the customer service counter of my local grocery store waiting for my new discount buyer's card to be processed, a customer approached. I could see this person was angry. You know, red in the face, mumbling to himself, and slamming a loaf of bread down on the counter.
Immediately Ron acknowledged the customer with, "May I help you?" And the tyrant began.