John Logue was stumped. The contractor designs and installs 55 to 80 HVAC systems a year, but he had never run into this situation. Never before had he received a call from a customer complaining that water was coming out of the homeowner's supply grilles.
The call came in April 2004, less than a year after the owner of Ace Heating and Cooling, Long Island, N.Y., had installed a 2-ton, 14-SEER Rheem split system in a prefab ranch home in Mastic, N.Y. Knowing that the system was not running for the cooling season yet, Logue went to the frustrated customer's home to see what was going on.