A recent letter from a News reader has prompted a discussion by our contractor consultants on the "art of compromise" - when to use it and when not to use it.
Drake L. Bradbury is the service manager for a co-op heating and cooling department. He recently wrote: "I have switched to flat rate, but I am still having billing questions from customers and still having to make corrections on my bills. This was the whole point of switching from hourly rate to flat rate.