WHITE BEAR LAKE, Minn. - The first of approximately 3,000 service technicians within the Nexstar Network of members has become fully certified in customer service. Jeffrey Vicknair, an electrical technician employed by Stuart Services of New Orleans, has completed training and demonstrated his customer service professionalism within the Nexstar Service System training program.
The training program represents the newest generation in customer service training for technicians. It helps technicians better understand what their customers' expectations are and how they, as skilled service providers, can deliver a more comprehensive package of services that meets or exceeds customer expectations.