What are the pros and cons of dispatching service technicians to their first call directly from their homes each morning or asking service technicians to report to work first?
If you asked The NEWS' consultants, most would say it is more advantageous to dispatch techs directly from home –– and for several reasons. However, there is not unanimous agreement. In the HVAC trade, many contractors still require technicians to report to the office each morning. An Iowa contractor recently featured in The NEWS, Gabrilson Indoor Comfort Solutions, requires technicians to show up every day.